You purchased with the spamblock.it email? I can cancel and refund it if you like, although I am not 100% sure what upgrade option you referring to. The 10-pack multi-license?Bulletproof IT wrote:Hi, I didn't realise there were multiple licences to choose on upgrade.
Please cancel purchase so I may upgrade again.
I don't quite understand what you mean "it" still does not recognize it. What is "it" and where are you trying to log in? We don't use your email for login anywhere. You purchased with an email "**********@spamblock.it", and X3 purchase details were successfully forwarded to that email (screenshot), although it seems the email was not opened (although that could be wrong).Bulletproof IT wrote:Additionally, after updating our email address, it still does not recognise it? (despite receiving one email confirmation of purchase to that address)
For the record, since you hate spam (who doesn't :stuck_out_tongue_closed_eyes:), we NEVER spam of course, and have spent years dealing with this ourselves, both for keeping our quality of outgoing emails, and also to stop spam on our incoming emails.
We intent to include a license manager, but we do not intent to build an invoice manager. Neither do we store your "company name" or any address, as if you input this in the first place (in paypal), it is used strictly for Paypal. We only use the email to send X3 update notifications through our service provider mailchimp.Bulletproof IT wrote:Please add the ability to log in, update your profile (email address, company, name, ...), download invoices, manage a several licences, their associated installations, and contact details, etcetera.
Update the email address to what new email? If I am to cancel the transaction, then I don't see any point in updating an email address of a cancelled order. Please re-confirm your intentions.Bulletproof IT wrote:Would you please update the email address and cancel transaction so may purchase again.
Thank you.