Photo Gallery Forums

Hi everyone,

This one I already manage to fix but I figure I would still post it on the boards since someone else might have the same issue.

I had an issue with the imagevue control panel. I was updating my gallery to V2.6.4 last week and after a few change and a few times pressing the "save" button it just stopped working. And I got this message whenever I pressed it :

"Forbidden

You don't have permission to access /iv-admin/index.php on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request."

I only got this message when I pressed "save" in the "settings" tab of the Imagevue control panel.

I tried to delete and re-upload the "iv-admin" folder to my server but it still doesn't work. I also tried to set permission of the index.php file to 777 but then I couldn't acces it at all. had to revert back to 644. After a while I tried to delete the config folder from my server and when I went back to the control panel, the "save" button was working again.

After manually applying all my settings I finally got to the "Counter" box under "Seo" where I added the Facebook "like" button... And then, I was unable to save again.

So that it's, the Facebook "like" button is evil! Anyone had this problem?

Weird indeed. The only thing the counter does, is store the data you added into an XML file. I can only imagine that your server for some reason may think there is some malicious activity going on. I don't know :/

And the other weird thing is, I got it working perfectly fine for 3-4 days and then... it just stopped working, i mean, the "save" button... the "like" button never stopped...

The save button works fine after removing the SEO code?

I see you have IonCube and Zend Optimizer installed, could you please ask you hosting support to disable those for your site? And see if it will change anything. They are known to cause problems:

https://www.photo.gallery/documentation/troubleshooting/

The eAccelerator is causing havoc for sure, can't say exactly about IonCube but try without it (and Zend Optimizer) for a while.

mjau-mjau wrote:The save button works fine after removing the SEO code?

Yeah it now work just fine...

pain wrote: The eAccelerator is causing havoc for sure, can't say exactly about IonCube but try without it (and Zend Optimizer) for a while.

I might try that later next week... I'll keep you posted

Same problem here, after I upgraded to V 2.8. Disabled every .htaccess file, changed permissions on iv-admin to 777, deleted browser cache; no luck.

Stumbled across this thread, simply deleted all the content in the seo footer code field and saved. It worked, but don't understand why this would affect saving, particularly as all was well before I upgraded.

Probably eAccelerator too. There is a bug in their implementation and it is somehow related to XML processing. I might be able to tell more if you could provide a link to your site.

Ok. Here you go:http://www.ahrc.co.uk/roXstoK/

Hugh

I would recommend you to contact your hosting support and ask them to disable ionCube for your site. Or better yet disable all of these extensions.

OK, will look into it. Thanks for looking into the matter.

Hugh