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EtienneOuellet
Experienced
Topic Author
Posts: 46
Joined: 14 Mar 2011, 16:31

Permission problems

15 Mar 2011, 03:10

Hi everyone,

This one I already manage to fix but I figure I would still post it on the boards since someone else might have the same issue.

I had an issue with the imagevue control panel. I was updating my gallery to V2.6.4 last week and after a few change and a few times pressing the "save" button it just stopped working. And I got this message whenever I pressed it :

"Forbidden

You don't have permission to access /iv-admin/index.php on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request."

I only got this message when I pressed "save" in the "settings" tab of the Imagevue control panel.

I tried to delete and re-upload the "iv-admin" folder to my server but it still doesn't work. I also tried to set permission of the index.php file to 777 but then I couldn't acces it at all. had to revert back to 644. After a while I tried to delete the config folder from my server and when I went back to the control panel, the "save" button was working again.

After manually applying all my settings I finally got to the "Counter" box under "Seo" where I added the Facebook "like" button... And then, I was unable to save again.

So that it's, the Facebook "like" button is evil! Anyone had this problem?
Image
 
User avatar
mjau-mjau
X3 Wizard
Posts: 13993
Joined: 30 Sep 2006, 03:37

Re: Permission problems

15 Mar 2011, 05:02

Weird indeed. The only thing the counter does, is store the data you added into an XML file. I can only imagine that your server for some reason may think there is some malicious activity going on. I don't know :/
 
User avatar
EtienneOuellet
Experienced
Topic Author
Posts: 46
Joined: 14 Mar 2011, 16:31

Re: Permission problems

15 Mar 2011, 14:56

And the other weird thing is, I got it working perfectly fine for 3-4 days and then... it just stopped working, i mean, the "save" button... the "like" button never stopped...
Image
 
User avatar
mjau-mjau
X3 Wizard
Posts: 13993
Joined: 30 Sep 2006, 03:37

Re: Permission problems

16 Mar 2011, 09:53

The save button works fine after removing the SEO code?
 
User avatar
Nick
Imagevue Hitman
Posts: 2872
Joined: 02 May 2006, 09:13

Re: Permission problems

16 Mar 2011, 10:49

I see you have IonCube and Zend Optimizer installed, could you please ask you hosting support to disable those for your site? And see if it will change anything. They are known to cause problems:

https://www.photo.gallery/documentation/troubleshooting/

The eAccelerator is causing havoc for sure, can't say exactly about IonCube but try without it (and Zend Optimizer) for a while.
firedev.com
 
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EtienneOuellet
Experienced
Topic Author
Posts: 46
Joined: 14 Mar 2011, 16:31

Re: Permission problems

16 Mar 2011, 20:42

mjau-mjau wrote:The save button works fine after removing the SEO code?
Yeah it now work just fine...
pain wrote: The eAccelerator is causing havoc for sure, can't say exactly about IonCube but try without it (and Zend Optimizer) for a while.
I might try that later next week... I'll keep you posted
Image
 
User avatar
ahrc
Posts: 23
Joined: 14 Aug 2009, 15:03

Re: Permission problems

29 Jun 2012, 15:30

Same problem here, after I upgraded to V 2.8. Disabled every .htaccess file, changed permissions on iv-admin to 777, deleted browser cache; no luck.

Stumbled across this thread, simply deleted all the content in the seo footer code field and saved. It worked, but don't understand why this would affect saving, particularly as all was well before I upgraded.
Hugh
 
User avatar
Nick
Imagevue Hitman
Posts: 2872
Joined: 02 May 2006, 09:13

Re: Permission problems

03 Jul 2012, 12:16

Probably eAccelerator too. There is a bug in their implementation and it is somehow related to XML processing. I might be able to tell more if you could provide a link to your site.
firedev.com
 
User avatar
ahrc
Posts: 23
Joined: 14 Aug 2009, 15:03

Re: Permission problems

03 Jul 2012, 14:01

Ok. Here you go:http://www.ahrc.co.uk/roXstoK/

Hugh
Hugh
 
User avatar
Nick
Imagevue Hitman
Posts: 2872
Joined: 02 May 2006, 09:13

Re: Permission problems

04 Jul 2012, 03:46

I would recommend you to contact your hosting support and ask them to disable ionCube for your site. Or better yet disable all of these extensions.
Code
with the ionCube PHP Loader v4.0.12, Copyright (c) 2002-2011, by ionCube Ltd., and
    with Zend Guard Loader v3.3, Copyright (c) 1998-2010, by Zend Technologies
    with Suhosin v0.9.33, Copyright (c) 2007-2012, by SektionEins GmbH
firedev.com
 
User avatar
ahrc
Posts: 23
Joined: 14 Aug 2009, 15:03

Re: Permission problems

04 Jul 2012, 14:07

OK, will look into it. Thanks for looking into the matter.

Hugh
Hugh